Helpdesk: U Party 🎉
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Questions about our standard, unlimited, and rush delivery
Delivery & pickup times
With Delivery Unlimited Typically between 8am - 12 noon With Standard Delivery Typically between 8am - 12 noon With UFlowers Delivery Typically between 8am - 5pm
How will the driver come to my door if I live in an apartment?
If a driver needs help getting into your building, they will call you. To help your driver bring you your order quickly, you can add delivery instructions in the during the booking experience.
How does delivery work?
We partner with local, third-party drivers to bring your order right to your event, whether it's a house, a park, or a venue. When the time comes, our drivers gather the items in your order and place them on our vehicles. Once we dispatch the items, you will receive a tracking link through your text-enabled number or email on file to know when they arrive. Delivery routes can change during the day, so we include a link to a tracking site. The estimated arrival time on the live page is cont
Do you offer pickup/will call?
We like to call it Self-pickup. Please note, when selecting dispatch method, your order must be below the $300 delivery minimum. We suggest bringing a large truck, car or trailer with enough loading space to load your rentals. 750 E Eagle Ln Gilbert, AZ 85296 Per our policy, all self pickup reservations should last no longer than 2 days (Picked up on Saturday → Returned on Sunday)
Do you offer prior-day delivery?
Yes, simply set the dispatch date of your event for the day before.
Do you offer breakdown/takedown service?
Rental items must be knocked down and stacked in a secure, covered area for pickup. Takedown service can be added at checkout for a flat fee only.
What is Rush Service?
Worried about time? As a modern event service, we make it easier for you to get your order when you want it. Simply add Rush to your order and select a 1-hour time slot & we’ll be sure to dispatch (or pick up) the items within that timeframe.
How do you want the equipment prepared for pickup? Do we stack them a certain way?
Rental items must be knocked down and stacked, facing up in a secure, covered area for pickup. Takedown is only offered by special request. $0 delivery & pickup fee for your first two events FREE setup service on up to 100 chairs, 10 tables & tablecloths for your first two events Access to Bundles Remote Delivery Order Now, Pay half down feature ($300 order min.)
Do you setup and breakdown the rental products?
Our dispatch team will setup and breakdown several of our rental products that already include setup by default (i.e heaters & cocktail bundles already include initial installation) this will be indicated in the item's description page. $0 delivery & pickup fee for your first two events FREE setup service on up to 100 chairs, 10 tables & tablecloths for your first two events Access to Bundles Remote Delivery
I’d like different parts of my order to deliver to different addresses (i.e. to my commissary). How can I note this on my order?
While our online ordering system does not currently support this feature, our Customer Service Team will be happy to help!
Weddings: Can you move the items from the ceremony to the reception?
Also known as a Flip. While this is optional, we strongly recommended this for Weddings.
What states do you service?
Great question! U Party is currently available in select parts of Arizona. However, we are proud to have supported events nationwide though the ARA Webinars (American Rental Association).
Can I track my order to know when it arrives?
Absolutely! Once we dispatch the items, you will receive a tracking link through the text number/email on file to know when they arrive. When your driver gets close to your delivery location, we will send another email with an exact time, and other useful informa