• Do I pay in full when reserving for my event?

  Not anymore! We are now allowing the reservation of any item (of any store) with only 15% of the cart’s value. What’s the catch? There’s no catch, not even interest. Your remaining balance (2nd payment) will be automatically charged 7 days prior to the start date. Your order will be subject to cancellation if the charges fail after 2 attempts, or if you still have a pending balance within 7 days of the event date, whichever comes first.Popular

• A guide to Rescheduling & Cancellations for Bundles, Equipment, UFlowers & Event+

  If you want to cancel your event, contact us by phone or chat. Let us know if there’s something you are not happy with, and we will do our best to address it. RESCHEDULING We have one of the most flexible weather policies out of most rental companies in town. Our no-hassle reschedule policy means you can reschedule for any reason 72 hours prior to the scheduled delivery time slot for a rental period up to 1Some readers

• My business or event is tax exempt/non-profit. How can I reflect this on my order?

  Some readers

• How Can I Redeem a Yelp Voucher?

  Please get in touch with us with your 6-digit claim code found on your Yelp confirmation. Once we receive this information, we will generate a coupon code and send you instructions to complete your reservation.Some readers

• What happens if I don’t use part of my rental order?

  We do not issue refunds for any unused products.Some readers

• Do you offer discounts?

  We offer low, competitive prices. Our all-in-one bundles are available at discounted prices on your favorite equipment & Event+ products. Are you a tax-exempt/non-profit business, veteran, student or first-responder?Some readers

• Do you price match?

  Send us the price of the competitor and we’ll match the price for your rental items. Eligible on available products at U Party. Simply send us the ad, invoice or proof of the competitor’s price trough chat. The following items are not eligible for price match: UFlowers products Add-ons Delivery feesSome readers

• What additional fees may apply to my order?

  Few readers

• What types of payment methods do you accept?

  We accept all major credit and debit cards (Visa, American Express, MasterCard, and Discover)Few readers