Helpdesk: U Party 🎉
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How-to book with us and many other questions
Do I need to clean/launder my linens prior to return?
Non-specialty linens (Black, Ivory, White) and hangers must be placed in a plastic bag or box, unwashed. ("Renter") acknowledges that damaged specialty linens including, but not limited to; burns, wax, or any type of adhesives will be billed a replacement fee of approximately $30 each. Unreturne
Do you rent tents?
We currently do not offer tent rental services.
What should I do if I need to reach someone after regular business hours?
We are proud to offer Customer Service from 9-6pm (Mon-Sat) for all of our events.
I have another question about a product or order. Can a live person assist me?
Absolutely. Our Event specialist team is available to service you from 10am-4pm, Monday through Saturday. Here's how to reach us:
Can I place a linen-only order?
Yes, you can place a linen-only order the same way you would do it with other products. It is currently available through all of our dispatch methods, but we suggest choosing self pick-up for a cost-effective experience.
Do you only work with event professionals?
We are proud to work with clients of all backgrounds on their special events of any size.
Please take the time to review our full terms & conditions here.
What are ⁺⁺Specialty Linens?
(⁺⁺)Specialty linens can only be reserved up to 10 days prior to the dispatch date and are non-refundable products. Non-specialty linens have no restrictions & may be reserved within 10 days, if available.
What is Cleaning Protection?
For a flat fee of $14.99. Cleaning protection helps us help you cover extra expenses & overcharges incurred for cleaning equipment products or linens returned: Stained, dirty, wet, muddy, waxed, burned, or with any attached elements such as tape, ribbons, or gum. If you choose to decline this protection, cleaning overcharges or replacement fees will apply for excessively dirty equipment.