Question 1

What is your rental period?

Accepted Answer

You will be prompted to choose a rental period during the booking experience, we accept rentals anywhere from 0 days (same day rental) up to 4 days. Please refer to our rental period rates below*

||| Important: Non-rental items like UFlowers Products are exempt from rental periods.

2020-21 Rental Rates Sheet

*Rental Rates are set by the most current version of the rental rate sheet in effect at the time of booking

Rental periods need to be pre-arranged at the time of booking. Renter’s rental time begins promptly at the prescribed dispatch timeslot and ends promptly at the designated ending timeslot. Unassigned Rental Periods: Renter is subject to double the normal rental period rates for every additional day that was not pre-arranged at the time of booking or modifications not made through the order status tool.

Question 2

Do I need to clean/launder my linens prior to return?

Accepted Answer

Non-specialty linens (Black, Ivory, White) and hangers must be placed in a plastic bag or box, unwashed.

| Specialty Linens: DO NOT have to be returned, this will be indicated on the item's product page. Therefore, they are ineligible for a refund and can only be purchased up to 10 days before dispatch.

("Renter") acknowledges that damaged specialty linens including, but not limited to; burns, wax, or any type of adhesives will be billed a replacement fee of approximately $30 each. Unreturned hangers will be billed a replacement fee of approximately $2 each. No credit will be given for any unused linens.

Question 3

What is Remote delivery?

Accepted Answer

You may opt-in for this service during the booking experience to allow a safe-direct delivery in a pre-arranged place such as a backyard, scenarios include: when the ("renter") is away or unable to be present during the designated delivery timeslot. You are also not required to be present at the time of pickup, as long as you leave the items stacked and ready for pickup in the same place where it was delivered. You will be responsible to leave any gates or entranceway unlocked without animal presence for safety access.

| You will receive pictures of where we left the items and notifications every step of the way for complete peace of mind.

For UFlowers Delivery

*By selecting this option you authorize the driver to finalize the delivery record on your behalf and you accept full responsibility for your order after it has been delivered with no-contact due to theft or damage due to temperature or weather sensibility. We cannot be held responsible for missing or faulty products due to this special request.

For Unlimited & Standard Delivery By selecting this option you authorize the driver to finalize the delivery record on your behalf with no-contact and you accept full responsibility for leaving any gates or entranceways unlocked without animal presence for safety access. You will receive photos of where we left the item(s) and notifications every step of the way for complete peace of mind.

Question 4

How can I view product pricing?

Accepted Answer

You can view product pricing by simply browsing our order portal by store on quick-view mode or by clicking on "start a reservation"

Question 5

Do you rent tents?

Accepted Answer

We currently do not offer tent rental services.

Question 6

Delivery & pickup times

Accepted Answer

With Delivery Unlimited

Q: Delivery & pickup times

<h1 id="withdeliveryunlimited">With Delivery Unlimited</h1> <p>Typically between 8am - 12 noon </p> <h1 id="withstandarddelivery">With Standard Delivery</h1> <p>Typically between 8am - 12 noon </p> <h1 id="withuflowersdelivery">With UFlowers Delivery</h1> <p>Typically between 8am - 5pm</p> <p>|| The time slot for your delivery will be reflected during the booking experience and it may vary during the peak season. </p> <p>| With Rush Service, you can choose any 2-hour time slot available for your date of delivery and we'll ensure it gets to you within that time frame (Unavailable for UFlowers Delivery).</p>

Typically between 8am - 12 noon ‍

With Standard Delivery

Typically between 8am - 12 noon ‍

With UFlowers Delivery

Typically between 8am - 5pm

|| The time slot for your delivery will be reflected during the booking experience and it may vary during the peak season.

| With Rush Service, you can choose any 2-hour time slot available for your date of delivery and we'll ensure it gets to you within that time frame (Unavailable for UFlowers Delivery).

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