Question 1

What is your rental period?

Accepted Answer

You will be prompted to choose a rental period during the booking experience, we accept rentals anywhere from 0 days (same day rental) up to 4 days. Please refer to our rental period rates below*

||| Important: Non-rental items like UFlowers Products are exempt from rental periods.

2020-21 Rental Rates Sheet

*Rental Rates are set by the most current version of the rental rate sheet in effect at the time of booking

Rental periods need to be pre-arranged at the time of booking. Renter’s rental time begins promptly at the prescribed dispatch timeslot and ends promptly at the designated ending timeslot. Unassigned Rental Periods: Renter is subject to double the normal rental period rates for every additional day that was not pre-arranged at the time of booking or modifications not made through the order status tool.

Question 2

Do I need to clean/launder my linens prior to return?

Accepted Answer

Non-specialty linens (Black, Ivory, White) and hangers must be placed in a plastic bag or box, unwashed.

| Specialty Linens: DO NOT have to be returned, this will be indicated on the item's product page. Therefore, they are ineligible for a refund and can only be purchased up to 10 days before dispatch.

("Renter") acknowledges that damaged specialty linens including, but not limited to; burns, wax, or any type of adhesives will be billed a replacement fee of approximately $30 each. Unreturned hangers will be billed a replacement fee of approximately $2 each. No credit will be given for any unused linens.

Question 3

Do you rent tents?

Accepted Answer

We currently do not offer tent rental services.

Question 4

How can I view product pricing?

Accepted Answer

You can view product pricing by simply browsing our order portal by store on quick-view mode or by clicking on "start a reservation"

Question 5

Delivery & pickup times

Accepted Answer

With Delivery Unlimited

Q: Delivery & pickup times

<h1 id="withdeliveryunlimited">With Delivery Unlimited</h1> <p>Typically between 8am - 12 noon </p> <h1 id="withstandarddelivery">With Standard Delivery</h1> <p>Typically between 8am - 12 noon </p> <h1 id="withuflowersdelivery">With UFlowers Delivery</h1> <p>Typically between 8am - 5pm</p> <p>|| The time slot for your delivery will be reflected during the booking experience and it may vary during the peak season. </p> <p>| With Rush Service, you can choose any 2-hour time slot available for your date of delivery and we'll ensure it gets to you within that time frame (Unavailable for UFlowers Delivery).</p>

Typically between 8am - 12 noon ‍

With Standard Delivery

Typically between 8am - 12 noon ‍

With UFlowers Delivery

Typically between 8am - 5pm

|| The time slot for your delivery will be reflected during the booking experience and it may vary during the peak season.

| With Rush Service, you can choose any 2-hour time slot available for your date of delivery and we'll ensure it gets to you within that time frame (Unavailable for UFlowers Delivery).

Question 6

What should I do if I need to reach someone after regular business hours?

Accepted Answer

We are proud to offer 24/7 Customer Service for all of our events.

| Should you need to reach us after business hours regarding an emergency for an event in progress, please contact our internal team directly through chat on our website's chat icon.

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