Question 1

What is Remote delivery?

Accepted Answer

You may opt-in for this service during the booking experience to allow a safe-direct delivery in a pre-arranged place such as a backyard, scenarios include: when the ("renter") is away or unable to be present during the designated delivery timeslot. You are also not required to be present at the time of pickup, as long as you leave the items stacked and ready for pickup in the same place where it was delivered. You will be responsible to leave any gates or entranceway unlocked without animal presence for safety access.

| You will receive pictures of where we left the items and notifications every step of the way for complete peace of mind.

For UFlowers Delivery

*By selecting this option you authorize the driver to finalize the delivery record on your behalf and you accept full responsibility for your order after it has been delivered with no-contact due to theft or damage due to temperature or weather sensibility. We cannot be held responsible for missing or faulty products due to this special request.

For Standard Delivery By selecting this option you authorize the driver to finalize the delivery record on your behalf with no-contact and you accept full responsibility for leaving any gates or entranceways unlocked without animal presence for safety access. You will receive photos of where we left the item(s) and notifications every step of the way for complete peace of mind.

Question 2

What is your rental period?

Accepted Answer

You will be prompted to choose a rental period during the booking experience, we accept rentals anywhere from 0 days (same day rental) up to 4 days. Please refer to our rental period rates below*

||| Important: Non-rental items like UFlowers Products are exempt from rental periods.

2020-21 Rental Rates Sheet

*Rental Rates are set by the most current version of the rental rate sheet in effect at the time of booking

Rental periods need to be pre-arranged at the time of booking. Renter’s rental time begins promptly at the prescribed dispatch timeslot and ends promptly at the designated ending timeslot. Unassigned Rental Periods: Renter is subject to double the normal rental period rates for every additional day that was not pre-arranged at the time of booking or modifications not made through the order status tool.

Question 3

How can I view product pricing?

Accepted Answer

You can view product pricing by simply browsing our order portal by store on quick-view mode or by clicking on "start a reservation"

Question 4

Do I need to clean/launder my linens prior to return?

Accepted Answer

All linens and hangers must be placed in a plastic bag or box, unwashed.

("Renter") acknowledges that damaged linens including, but not limited to; burns, wax, or any type of adhesives will be billed a replacement fee of approximately $30 each. Unreturned hangers will be billed a replacement fee of approximately $2 each. No credit will be given for any unused linens.

Question 5

Do I pay in full when reserving for my event?

Accepted Answer

Not anymore! We are now allowing the reservation of any item (of any store) with only 25% of the cart’s value.

What’s the catch?

There’s no catch, not even interest applies. Your remaining balance (2nd payment) will be automatically charged 14 days prior to the start date. Your order will be subject to cancellation if the charges fail after 2 attempts, or if you still have a pending balance within 14 days of the event date, whichever comes first.

||| The fine print: This feature is only available when booking online. Events with a start date within 14 days of booking will be billed the remaining amount immediately. Our cancellations/re-scheduling policy will still apply to this offer, even if you’ve partially paid your reservation. Learn more here.

|| If you would like to pay in full (the remaining balance) prior to the second payment’s date, simply let us know and we’ll be happy to process your payment right away!

Question 6

Delivery & pickup times

Accepted Answer

‍# With Standard Delivery Typically between 8am - 12 noon ‍

With UFlowers Delivery

Q: Delivery & pickup times

<p># With Standard Delivery Typically between 8am - 12 noon </p> <h1 id="withuflowersdelivery">With UFlowers Delivery</h1> <p>Typically between 8am - 5pm</p> <p>|| The time slot for your delivery will be reflected during the booking experience and it may vary during peak season. </p> <p>| With Rush Service, you can choose any 2-hour time slot available for your date of delivery and we'll ensure it gets to you within that time frame (Unavailable for UFlowers Delivery).</p>

Typically between 8am - 5pm

|| The time slot for your delivery will be reflected during the booking experience and it may vary during peak season.

| With Rush Service, you can choose any 2-hour time slot available for your date of delivery and we'll ensure it gets to you within that time frame (Unavailable for UFlowers Delivery).

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