Question 1

A guide to Rescheduling & Cancellations

Accepted Answer

||| U Flowers has its own cancellation policy, learn more here

If you want to cancel your event, contact us by phone or chat. Let us know if there’s something you are not happy with, and we will do our best to address it.

RESCHEDULING

We have one of the most flexible weather policies out of most rental companies in town. Our no-hassle reschedule policy means you can reschedule for any reason 72 hours prior to the scheduled delivery time slot for a rental period up to 6 months in the future at no additional charge.

You will be able to claim credit that is valid for a future reservation within one calendar year.

Rental credit will not be issued after the rental status changes to (“started”).

|| Other modifications: i.e. change of quantity, dispatch time, can only be made up to 72 hours before the original dispatch date/time.

Cancellations - Less than 7 days

No refund for any cancellation made less than 7 days or less to the start date/time will be made. Refer above for information about rescheduling a rental. We are not liable for acts out of its control that affect the event, such as weather or other emergencies. We do not allow refunds for ongoing or unused rentals.

Cancellations - More than 7 days

A confirmed booking that is canceled 7 days to 1 calendar month before the dispatch date/time may be eligible for rental credit valid within 6 calendar months from the cancellation date. All payments are non-refundable due to

Question 2

Do I pay in full when reserving for my event?

Accepted Answer

Not anymore! We are now allowing the reservation of any item (of any store) with only 15% of the cart’s value.

What’s the catch?

There’s no catch, not even interest. Your remaining balance (2nd payment) will be automatically charged 7 days prior to the start date. Your order will be subject to cancellation if the charges fail after 2 attempts, or if you still have a pending balance within 7 days of the event date, whichever comes first.

||| The fine print: This feature is only available when booking online. Events with a start date within 7 days of booking will be billed the remaining amount immediately. Our cancellations/re-scheduling policy will still apply to this offer, even if you’ve partially paid your reservation. Learn more here.

|| If you would like to pay in full (the remaining balance) prior to the second payment’s date, simply let us know and we’ll be happy to process your payment right away!

Question 3

What is Remote delivery?

Accepted Answer

You may opt-in for this service during the booking experience to allow a safe-direct delivery in a pre-arranged place such as a backyard, scenarios include: when the ("renter") is away or unable to be present during the designated delivery timeslot. You are also not required to be present at the time of pickup, as long as you leave the items stacked and ready for pickup in the same place where it was delivered. You will be responsible to leave any gates or entranceway unlocked without animal presence for safety access.

| You will receive pictures of where we left the items and notifications every step of the way for complete peace of mind.

For UFlowers Delivery

*By selecting this option you authorize the driver to finalize the delivery record on your behalf and you accept full responsibility for your order after it has been delivered with no-contact due to theft or damage due to temperature or weather sensibility. We cannot be held responsible for missing or faulty products due to this special request.

For Standard Delivery By selecting this option you authorize the driver to finalize the delivery record on your behalf with no-contact and you accept full responsibility for leaving any gates or entranceways unlocked without animal presence for safety access. You will receive photos of where we left the item(s) and notifications every step of the way for complete peace of mind.

Question 4

What is your rental period?

Accepted Answer

You will be prompted to choose a rental period during the booking experience, we accept rentals anywhere from 0 days (same day rental) up to 4 days. Please refer to our rental period rates below*

||| Important: Non-rental items like UFlowers Products are exempt from rental periods.

2020-21 Rental Rates Sheet

*Rental Rates are set by the most current version of the rental rate sheet in effect at the time of booking

Rental periods need to be pre-arranged at the time of booking. Renter’s rental time begins promptly at the prescribed dispatch timeslot and ends promptly at the designated ending timeslot. Unassigned Rental Periods: Renter is subject to double the normal rental period rates for every additional day that was not pre-arranged at the time of booking or modifications not made through the order status tool.

Question 5

How can I view product pricing?

Accepted Answer

You can view product pricing by simply browsing our order portal by store on quick-view mode or by clicking on "start a reservation"

Question 6

Do I need to clean/launder my linens prior to return?

Accepted Answer

All linens and hangers must be placed in a plastic bag or box, unwashed.

("Renter") acknowledges that damaged linens including, but not limited to; burns, wax, or any type of adhesives will be billed a replacement fee of approximately $30 each. Unreturned hangers will be billed a replacement fee of approximately $2 each. No credit will be given for any unused linens.

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