Articles on: Dispatch Experience

How does delivery work?

We partner with local, third-party drivers to bring your order right to your event, whether it's a house, a park, or a venue.

When the time comes, our drivers gather the items in your order and place them on our vehicles.

Once we dispatch the items, you will receive a tracking link through your text-enabled number or email on file to know when they arrive. Delivery routes can change during the day, so we include a link to a tracking site. The estimated arrival time on the live page is continuously updated throughout the day, so you will see an up-to-date estimate everytime you check.

When your driver gets close to your delivery location, we will send another email with an exact time, and other useful information you might find useful.

The driver unloads your items and puts them in the corresponding area of delivery.

Updated on: 10/04/2021

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