• Delivery & Return-pickup times

  Standard Delivery Typically between 8am - 12 noon ‍ With Rush Service, you may choose any 2-hour time slot available for your date of delivery and we'll ensure it gets to you within that time frame. Typically available from September through April U Flowers Delivery Typically between 8am - 5pm Rush Service not available for U FlowersSome readers

• How will the driver come to my door if I live in an apartment?

  If a driver needs help getting into your building, they will call you. To help your driver bring you the rentals quickly, you can add delivery instructions during the booking experience.Some readers

• What is Rush Service?

  Worried about time? As a modern event service, we make it easier for you to get your order when you want it. Simply add Rush to your rental and select a 1-hour time slot & we’ll be sure to dispatch (or return-pickup) the items within that timeframe.Few readers

• Weddings: Can you move the items from the ceremony to the reception?

  Also known as a Flip . While this is optional, we strongly recommend this for Weddings.Few readers

• Do you offer pickup/will call?

  Self-pickup and Self-return is available at our temporary location. You can self-pick up & self-return your rentals during the times specified below. Check-in & Check-out is required once you’re on the way to the designated location and will be sent hours in advance on the start & end dates of your rental to ensure your items are ready for pickup and ready to be received. ‍ Keep in mind, items marked with Delivery-only within the Rental Portal are not available for self-pickup due to beiFew readers

• How does delivery work?

  We partner with local, third-party drivers to bring your rentals right to your event, whether it's a house, a park, or a venue. When the time comes, our drivers gather the items in your order and place them on our vehicles. Once we dispatch the items, you will receive a tracking link through your text-enabled number or email on file to know when they arrive. Delivery routes can change during the day, so we include a link to a tracking site. The estimated arrival time on the live page is coFew readers

• Do you offer prior-day delivery?

  Yes, we offer FREE Prior-day Delivery on available dates. Simply set the Start Date of your event a day prior. hereFew readers

• How do you want the equipment prepared for pickup? Do we stack them a certain way?

  Rental items must be knocked down and stacked, facing up in a secure, covered area ready for Return-pickup.Few readers

• Do you offer Setup and Takedown service?

  Typically. all Rental items must be knocked down and stacked in a secure, covered area ready for Return-pickup. Our dispatch team will setup and breakdown several of our rental products that already include setup by default (i.e heaters & cocktail bundles already include initial Setup). This is indicated in the item's description. Alternatively, Setup and Takedown service(s) can be added as an additional service to your rental in the 'Services' section under all products in the Rental PortalFew readers

• What states do you service?

  Great question! U Party is currently available in select parts of Arizona. However, we are proud to have supported events nationwide though the ARA Webinars (American Rental Association).Few readers

• Can I track my rental to know when it arrives?

  Absolutely! Once we dispatch the items, you will receive a tracking link through the text number/email on file to know when they arrive. When your driver gets close to your delivery location, we will send another email with an exact time, and other useful informaFew readers

• I’d like different parts of my order to rental to different addresses (i.e. to my commissary). How can I add this?

  While our Rental Portal does not currently support this feature, our Event Specialists will be happy to help!Few readers

• Do you charge delivery fees?

  Please refer to our pricing page for fees & services associated with your eventFew readers

• What happens if I cannot be present during delivery?

  This article has moved here.Few readers

• What is limited-access delivery?

  For a one-time fee of $15, limited access is needed if the driver can't easily and efficiently access your event location. You will have the option to add-on this service to your rental during the booking experience if it applies to your event. A location that may be difficult for a truck to retrieve, set up, or dispatch items i.e unpaved properties, office spaces, parks, fairs, strip malls, schools, churches, and construction sites. Other examples may include gated areas where a driver must cFew readers