• A guide to Rescheduling, Modifications & Cancellations

  If you want to cancel your event, contact us by phone or chat. Let us know if there’s something you are not happy with, and we will do our best to address it. RESCHEDULING We have one of the most flexible weather policies out of most rental companies in town. Our no-hassle reschedule policy means you can reschedule for any reason 72 hours prior to the scheduled delivery time slot for a rental period up to 6Featured

• Do I pay in full when reserving for my event?

  Not anymore! We are now allowing the reservation of any item (of any brand) with multiple Pay Later options. So what’s the catch? There’s no catch, not even interest. Your remaining balance is charged according to the payment schedule selected during Checkout.Popular

• My business or event is tax exempt/non-profit. How can I reflect this on my rental?

  As of FY 2024, all products are tax-inclusive. As a result, we have discontinued our tax-exempt offer. However, we have a soft spot for non-profit organizations, so we provide discounts on our services whenever they rent with us. But to confirm that the organization is genuinely non-profit , we will ask for some documents beforehand.Some readers

• How Can I Redeem a Yelp Voucher?

  Please get in touch with us with your 6-digit claim code found on your Yelp confirmation. Once we receive this information, we will generate a coupon code and send you instructions to complete your reservation.Few readers

• What happens if I don’t use part of my rental order?

  We do not issue refunds for any unused products.Few readers

• What additional fees may apply to my order?

  Few readers

• Do you offer discounts?

  We offer low, competitive prices. Our Delivery bundles are available at discounted prices on your favorite products. Are you a tax-exempt/non-profit business, veteran, student or first-responder? Learn more about your discount.Few readers

• Do you price match?

  Send us the price of the competitor and we’ll match the price for your rental items. Simply send us the ad, invoice or proof of the competitor’s price here The following items are not eligible for price match: U Flowers Add-ons Delivery servicesFew readers

• What types of payment methods do you accept?

  We accept all major credit and debit cards (Visa, American Express, MasterCard, and Discover), Secure ACH Transfer† and a variety of Pay Later options, interest-free!Few readers