Helpdesk: U Party 🎉
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Payments & Cancellations
What happens if I need to cancel my order or if I need to reschedule?
A guide to Rescheduling & Cancellations for Bundles, Equipment, UFlowers & Event+
If you want to cancel your event, contact us by phone or chat. Let us know if there’s something you are not happy with, and we will do our best to address it. RESCHEDULING We have one of the most flexible weather policies out of most party rental companies in town. Our no-hassle reschedule policy means the (“renter”) can reschedule for any reason up until the scheduled delivery time slot. You will be able
Do I have to pay in full to place an order
Place an order over $300 with us, and we will only charge a non-refundable service fee at the time of reservation. The fine print: Your remaining balance (2nd payment) will be automatically charged 7 days prior to the dispatch date. Your order will be subject to cancellation if the charges fail after 2 consecutive attempts, or if you still have a pending balance within 7 days of the event date, whichever comes first.
My business or event is tax exempt. How can I reflect this on my order?
Please attach your tax exempt certificate to our team through chat on our site.
How Can I Redeem a Yelp Voucher?
Please get in touch with us with your 6-digit claim code found on your Yelp confirmation. Once we receive this information, we will generate a coupon code and send you instructions to complete your reservation.
What happens if I don’t use part of my rental order?
We do not issue refunds for any unused products.
Do you require a deposit?
In most cases, you will be required to pay in full, upfront in order to reserve your rental. You can use our Order Now, Pay Later feature for orders greater than +$300
Do you price match?
Send us the price of the competitor and we’ll match the price for your rental items. Eligible on available products at U Party. Simply send us the ad, invoice or proof of the competitor’s price trough chat. The following items are not eligible for price match: UFlowers products Add-ons Delivery fees
Do you offer discounts?
We offer low, competitive prices. Our all-in-one bundles are available at discounted prices on your favorite equipment & Event+ products.
What additional fees may apply to my order?
What types of payment methods do you accept?
We accept all major credit and debit cards (Visa, American Express, MasterCard, and Discover)