• Do I need to clean/launder my linens prior to return?

  All linens and hangers must be placed in a plastic bag or box, unwashed. ("Renter") acknowledges that damaged linens including, but not limited to; burns, wax, or any type of adhesives will be billed a replacement fee of approximately $30 each. Unreturned hangers will be billed a replacement fee of approximately $2 each. No credit will be given for any unused linens.Some readers

• Company Policies

  Please take the time to review our full terms & conditions hereFew readers

• Do you rent tents?

  We currently do not offer tent rental services. We hope to bring it back a selection in the near future.Few readers

• What should I do if I need to reach someone after regular business hours?

  Should you need to reach us after business hours regarding an emergency for an event in progress, please contact our internal team hereFew readers

• What are ⁺⁺Specialty Items?

  (⁺⁺)Specialty Items can only be reserved up to 10 days prior to the dispatch date and are non-refundable products.Few readers

• Do you only work with event professionals?

  We are proud to work with clients of all backgrounds on their special events of any size.Few readers

• I have another question about a product or order. Can a live person assist me?

  Ask away! Our Event specialists are available to service you from: Mon-Thur from 10am-5pm & Fri-Sat from 10am-3pm Here's how to reach us:Few readers

• Can I place a linen-only rental?

  We typically cannot fulfill a linen-only rental.Few readers

• What is Cleaning Protection?

  Cleaning protection helps us help you cover extra expenses & overcharges incurred for cleaning equipment products or linens returned: Stained, dirty, wet, muddy, waxed, burned, or with any attached elements such as tape, ribbons, or gum. If you choose to decline this protection, cleaning overcharges or replacement fees will apply for excessively dirty equipment that cannot be brought to its condition.Few readers

• What is U Party's Refer-an-Event Program?

  Beginning October 2024, U Party offers a referral bonus every time you refer someone new using your referral code, and they receive a bonus coupon for their first rental of +$399 and up. Step 1: Refer us to your friend's events by submitting the form below Refer-an-Event Form Step 2: Once your contact rents with us, we’ll keep you updated on their progress. Step 3: If they complete their rental, you get paid and they already got theirFew readers