Q: How can I view product pricing?

<p>You can view product pricing, real-time availability &amp; rent instantly by going to our <a href="https://rent.gouparty.com">Rental Portal</a> here.</p>

Question 1

A guide to Rescheduling & Cancellations

Accepted Answer

||| U Flowers has its own cancellation policy, learn more here

If you want to cancel your event, contact us by phone or chat. Let us know if there’s something you are not happy with, and we will do our best to address it.

RESCHEDULING

We have one of the most flexible weather policies out of most rental companies in town. Our no-hassle reschedule policy means you can reschedule for any reason 72 hours prior to the scheduled delivery time slot for a rental period up to 6 months from the original rental period in the future, at no additional charge.

Rental credit will not be issued after the rental status changes to (“started”).

|| Other modifications: i.e. change of quantity, dispatch time, can only be made up to 72 hours before the original dispatch date/time.

Cancellations - Less than 7 days

No refund for any cancellation made less than 7 days or less to the start date/time will be made. Refer above for information about rescheduling a rental. We are not liable for acts out of its control that affect the event, such as weather or other emergencies. We do not allow refunds for ongoing or unused rentals.

Cancellations - More than 7 days

A confirmed booking that is canceled 7 days to 1 calendar month before the dispatch date/time may be eligible for rental credit valid within 6 calendar months from the cancellation date. All payments are non-refundable due to the special event nature of our business.

**Any rental containing b

Question 2

Do I pay in full when reserving for my event?

Accepted Answer

Not anymore! We are now allowing the reservation of any item (of any brand) with multiple Pay Later options.

So what’s the catch?

There’s no catch, not even interest. Your remaining balance is charged according to the payment schedule selected during Checkout.

Question 3

What is your rental period?

Accepted Answer

You will be prompted to choose a rental period during the booking experience, we accept rentals anywhere from 0 days (same day rental) up to 4 days. Please refer to our rental period rates below*

||| Important: Non-rental items such as U Flowers are exempt from rental periods.

2020-21 Rental Rates Sheet

*Rental Rates are set by the most current version of the rental rate sheet in effect at the time of booking

Rental periods need to be pre-arranged at the time of booking. Renter’s rental time begins promptly at the prescribed dispatch timeslot and ends promptly at the designated ending timeslot. Unassigned Rental Periods: Renter is subject to double the normal rental period rates for every additional day that was not pre-arranged at the time of booking or modifications not made through the order status tool.

Question 4

How can I view product pricing?

Accepted Answer

You can view product pricing, real-time availability & rent instantly by going to our Rental Portal here.

Question 5

Do I need to clean/launder my linens prior to return?

Accepted Answer

All linens and hangers must be placed in a plastic bag or box, unwashed.

("Renter") acknowledges that damaged linens including, but not limited to; burns, wax, or any type of adhesives will be billed a replacement fee of approximately $30 each. Unreturned hangers will be billed a replacement fee of approximately $2 each. No credit will be given for any unused linens.

Question 6

My business or event is tax exempt/non-profit. How can I reflect this on my rental?

Accepted Answer

As of FY 2024, all products are tax-inclusive. As a result, we have discontinued our tax-exempt offer.

However, we have a soft spot for non-profit organizations, so we provide discounts on our services whenever they rent with us. But to confirm that the organization is genuinely non-profit , we will ask for some documents beforehand.

|| Please fill out the form on our Discounts page to claim your 5% Discount for 501(c) non-profits or for Military personnel, Veterans, Students & First-responders.

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