A guide to Rescheduling, Modifications & Cancellations
U Flowers has its own cancellation policy, learn more here
If you want to cancel your event, contact us by phone or chat. Let us know if there’s something you are not happy with, and we will do our best to address it.
We have one of the most flexible weather policies out of most rental companies in town. Our no-hassle reschedule policy means you can reschedule for any reason 72 hours prior to the scheduled delivery time slot for a rental period up to 6 months from the original rental period in the future, at no additional charge.
All rentals become final after the complimentary re-scheduling of the Rental for any Event.
No refund for any cancellation or modification made less than 7 days or less to the start date/time will be made, should it result in an overpayment. Refer above for information about rescheduling a rental. We are not liable for acts out of its control that affect the Event, such as weather or other emergencies. We do not allow refunds for ongoing or unused rentals.
A confirmed rental that is canceled or modified 7 days to 21 calendar days before the dispatch date/time may be eligible for rental credit valid within 6 calendar months from the cancellation or modification date, should it result in an overpayment. All payments are non-refundable due to the special nature of Events.
Any rental containing booths by U Turn will be subject to a 25% re-stocking fee if the corresponding rental is cancelled under this timeframe.
Any confirmed rental that is canceled or modified more than 21 calendar days prior to the dispatch date and time will incur no charges and all eligible payments will be refunded, less the Service Fee.
If you want to cancel your event, contact us by phone or chat. Let us know if there’s something you are not happy with, and we will do our best to address it.
RESCHEDULING
We have one of the most flexible weather policies out of most rental companies in town. Our no-hassle reschedule policy means you can reschedule for any reason 72 hours prior to the scheduled delivery time slot for a rental period up to 6 months from the original rental period in the future, at no additional charge.
All rentals become final after the complimentary re-scheduling of the Rental for any Event.
Cancellations and Modifications - Less than 7 days
No refund for any cancellation or modification made less than 7 days or less to the start date/time will be made, should it result in an overpayment. Refer above for information about rescheduling a rental. We are not liable for acts out of its control that affect the Event, such as weather or other emergencies. We do not allow refunds for ongoing or unused rentals.
Cancellations and Modifications - More than 7 days
A confirmed rental that is canceled or modified 7 days to 21 calendar days before the dispatch date/time may be eligible for rental credit valid within 6 calendar months from the cancellation or modification date, should it result in an overpayment. All payments are non-refundable due to the special nature of Events.
Any rental containing booths by U Turn will be subject to a 25% re-stocking fee if the corresponding rental is cancelled under this timeframe.
Any confirmed rental that is canceled or modified more than 21 calendar days prior to the dispatch date and time will incur no charges and all eligible payments will be refunded, less the Service Fee.
Updated on: 21/03/2025
Thank you!