Summary

If you wish to cancel your event, contact us by phone or chat. Let us know if there’s something you are not happy with, and we will do our best to address it. Regardless to our policies set forth below, you are able to make any changes or cancel within 48 hours of placing your rental to be considered for a full refund, afterwards, any changes or cancellations are entitled to a refund only if requested a month prior to the delivery date. Otherwise, you are entitled to receive a rental credit for any changes or cancellations made within 14 to 30 days. Any requests made less than 3 days from your delivery may incur in additional surcharges.

Cancellations and Modifications - Less than 14 days

• No refund for any cancellation or modification made less than 14 days or less to the start date/time will be made, should it result in an overpayment. Refer above for information about rescheduling a rental. We are not liable for acts out of its control that affect the Event, such as weather or other emergencies. We do not allow refunds for ongoing or unused rentals.

Cancellations and Modifications - More than 14 days

• A confirmed rental that is canceled or modified 14 days to 30 calendar days before the dispatch date/time may be eligible for rental credit valid within 6 calendar months from the cancellation or modification date, should it result in an overpayment. All payments are non-refundable due to the special nature of Events.

RESCHEDULING

We have one of the most flexible weather policies out of most rental companies in town. Our no-hassle reschedule policy means you can reschedule for any reason 3 days hours prior to the scheduled delivery date for a rental period up to 6 months from the original rental period in the future, at no additional charge.

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Updated on: 02/10/2025