Articles on: Payments & Cancellations

A guide to Rescheduling & Cancellations

U Flowers has its own cancellation policy, learn more here

If you want to cancel your event, contact us by phone or chat. Let us know if there’s something you are not happy with, and we will do our best to address it.


We have one of the most flexible weather policies out of most rental companies in town. Our no-hassle reschedule policy means you can reschedule for any reason 72 hours prior to the scheduled delivery time slot for a rental period up to 6 months in the future at no additional charge.

You will be able to claim credit that is valid for a future reservation within one calendar year.

Rental credit will not be issued after the rental status changes to (“started”).

Other modifications: i.e. change of quantity, dispatch time, can only be made up to 72 hours before the original dispatch date/time.

Cancellations - Less than 7 days

No refund for any cancellation made less than 7 days or less to the start date/time will be made. Refer above for information about rescheduling a rental. We are not liable for acts out of its control that affect the event, such as weather or other emergencies. We do not allow refunds for ongoing or unused rentals.

Cancellations - More than 7 days

A confirmed booking that is canceled 7 days to 1 calendar month before the dispatch date/time may be eligible for rental credit valid within 6 calendar months from the cancellation date. All payments are non-refundable due to the special event nature of our business.

An event containing any photo booth style will be subject to a 25% re-stocking fee if the corresponding order is cancelled under this timeframe.

Any confirmed booking that is canceled more than 1 calendar month or more before the dispatch date and time will incur no charges and all eligible payments will be refunded.

Updated on: 14/06/2024

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